Store Policy

Customer Care

At UrbanEpoch, we strive to offer a modern, secure, and transparent shopping experience. Our commitment is to ensure fast, personalized, and efficient service at every stage of your purchase.

If you have any questions about products, orders, deliveries, or exchanges, our team is available to help through the customer service channels listed on the website. We respond as quickly as possible to ensure the best experience for you.

Our goal is to provide confidence and convenience, so you can shop with security and peace of mind.

Privacy & Safety

Your privacy is important to us. UrbanEpoch collects and uses personal information only where necessary to operate our store, process and deliver orders, provide customer support, prevent fraud, comply with legal obligations and, where permitted, communicate with you about our products and services.

We may share information with trusted service providers involved in operating our store, processing payments, fulfilling and delivering orders, providing website services and supporting our business. We only share information that is reasonably necessary for these purposes.

Payment information is handled through secure payment providers. UrbanEpoch does not directly store complete payment card details.

Where personal information is transferred internationally, we take appropriate steps to ensure that applicable data protection requirements are followed.

You may have rights regarding your personal information, including rights of access, correction, deletion, restriction, objection and data portability, depending on the circumstances.

For full details about how we collect, use, store and protect personal information, please see our Privacy Policy.

Payment Methods

Credit / Debit Cards.
PayPal.